Dear Shadowfax and powerlook, I’m extremely disappointed with my Powerlook order #112337981. After repeated calls, priority delivery by 5 May was promised, but the parcel was not delivered despite reaching the nearby hub. Your agent admitted he forgot the parcel and falsely marked it as “rescheduled by customer.” I had to postpone travel and spend extra money to collect it myself. I expect compensation and an apology, or I’ll escalate this legally.