I’m really impressed with the customer service. They actually reached out to check in and make sure I received my crystal, which you don’t see very often. When I let them know it hadn’t arrived yet, they responded quickly, reassured me that it was on the way, and were genuinely kind and attentive in their follow-up.
It felt personal and thoughtful, not automated or generic. That level of care really stood out to me and made the whole experience feel special.
Great communication, great energ.