I placed my order on November 17th and still haven’t received it. I’ve sent two emails asking for an update, but unfortunately, I haven’t heard back from anyone.
This order was meant to be a Christmas gift, and I understand that the Canada Post strike has caused delays. However, I would have appreciated some communication from your team to keep me updated. Other vendors I’ve ordered from during this time have kept me informed, which made all the difference.
I strongly suggest improving your customer service, as it’s essential for maintaining trust. Without good support, even the best products lose their value. If I don’t hear back soon, I’ll have no choice but to contact my credit card company to request a refund.
Looking forward to your response.