customer service is great...andi have shared wth all of the specialty veterinarians we have been visiting in the metro NY/NJ and Philadelphia area that Freedom Drops lives up to the Hope we all get from reading the Facebook advertorials...my advice, buy a few up front, trial them, 1 jar not enough, 2 your already hooked and you will need the 3rd, then you will begin the next step....the subscription..do it, best thing you can do for your dog..wont upset their stomach, relives aches and pains!