I’ve never bought a sweater of such poor quality. I tried to get a refund but they kept offering only a partial refund. When I returned, they offered me 20% off my next purchase. I don’t know who gave you the idea I’d ever buy from you again. I’ve never been so stressed by a brand.
The customer service was absolutely appalling. You can only reach them by mail and get a response once a day in the middle of the night. I understand the time zone difference but even a five-minute reply later mea