Harriet M.Verified
Slow delivery
Purchased item
Air Flavored Water Bottle
"Bought it for my daughter. She didn't think t..."
Kertem store reviewsSee product reviews
Paul C.Verified
Slow delivery
Purchased item
Guanshan Glass Cup with Wooden Handle
"Raised bumps in the glass bottom make it diff..."
Mr C.Verified
Company very good communicators.
Purchased item
Tea Mug with Anti Scald Handle
"Although I did not end up getting the clear m..."
Kerry T.Verified
Terrible. Terrible. Terrible. Beyond terrible.
Looks like a uk site. Crap shipped from god knows where. Money back guarantee is a lie. Bombardment of emails. Scammy at best
Purchased item
Travel Portable Heater
"Looked laughably dangerous. Didn’t even try..."
Grant M.Verified
Good price for product and kept me up to date with shipping details.
Purchased item
Mini Electric Ceramic Stove
"Looks great, perfect size for my coffee pot a..."
Mark E.Verified
Quick
Purchased item
Set of 2 Coffee Cups with Handle
"Great cups coffee taste great"
Tina D.Verified
Took far too long to receive items and not within the expected date of delivery times.
Purchased item
Wooden Salt and Pepper Mill Set
"Poor quality. Colours were completely differe..."
Michelle M.Verified
Awful, they wouldn’t replace a damaged item and the customer service was atrocious.
Purchased item
Japanese Pottery Wabi-sabi Tea Set
"My experience with this product and the compa..."
Esther C.Verified
Product took somewhat longer to arrive than I initially thought it would, so had to write to chase up the whereabouts of my order. Was happy initially until the enamel came off when cleaning this mini stove! Then the control knob fell off!
Purchased item
Mini Electric Ceramic Stove
"Not very impressed that the control has becom..."
Rob H.Verified
Weren't interested in refunding after my complaint
Purchased item
Walnut Adjustable Electronic Tea Stove Heater
"Cheap rubbish from China"
Paul S.Verified
Would deffo buy its just the ideal infusier so happy regahrds paul.s.c
Purchased item
Sereno Filtration Teapot Set
"Have not used as i am putting in new kichen..."
Tom S.Verified
Ok, came on time, but from a long way away!
Purchased item
Vintage Floral Pattern Tea Thermos
"Keeps tea/drinks very hot. Good for outside."
John B.Verified
Shipping and correspondence good, many thanks.
Purchased item
Portable French Press Coffee Maker
"Well made, quality parts in construction.
Ea..."
Graham S.Verified
OK - delivery was longer than expected and one of the glasses was faulty and on the first wash, the insulated area between the two layers of glass filled with water.
Purchased item
Double Walled Glass Coffee Drink Mug with Handle
"I ordered 4 of the insulated glass mugs. Howe..."
Adrian W.Verified
Didn't reveive the one I ordered
Purchased item
Crystal Mineral Coffee Mugs
"Wrong one sent"
Ms A.Verified
Never got back to us
Purchased item
Walnut Adjustable Electronic Tea Stove Heater
"Burned our coffee pot and looked really cheap"
Penelope M.Verified
Had to take a lot of time, effort and emails before Kertem finally agreed to replace original teapot which had broken in transit.
Purchased item
Japanese Blue Landscape Tea Set With Tray
"Took a lot of time and effort to persuade Ker..."
Seema P.Verified
Great
Purchased item
Creative Retro Ceramic Coffee Mug
"Great and unique mug"
Simon R.Verified
Very poor.
Purchased item
Crystal Mineral Coffee Mugs
"Dreadful. The item looked nothing like that s..."
Petra N.Verified
No customer service at all!!!!
Purchased item
Crystal Mineral Coffee Mugs
"They are a total fraud!! Don't look anything..."
Gary F.Verified
Simple and easy process
Purchased item
Crystal Mineral Coffee Mugs
"Lovely mugs. Very pleasing too see and use."
Joapie E.Verified
As expected.
Purchased item
Crystal Mineral Coffee Mugs
"Not what I was expecting it to look like."
Paul A.Verified
Great service
Purchased item
Nordic Walnut Glass Mug
"Great service"
Darren P.Verified
Total rubbish. Not as described, not as advertised. Totally misleading and palmed off by customer service chasing a refund.
Purchased item
Crystal Mineral Coffee Mugs
"Absolutely terrible. Not as described or adve..."
Yochanan M.Verified
got it two weeks after we left the apartment
Purchased item
Mini Electric Ceramic Stove
"very good heater
very poor shipment"
Tracy B.Verified
Not great quality will not use again
Purchased item
Double Walled Glass Coffee Drink Mug with Handle - Set of 4
"Terrible mugs. 2 were broken when arrived & d..."
John A.Verified
Excellent company
Purchased item
Double Walled Glass Coffee Drink Mug with Handle - Set of 4
"Quality glass mugs. Keeps you drinks hot for..."
Richard B.Verified
Terrible, no attempt to correct their poor performance, I couldn't cancel the order despite the fact they had not shipped it yet and no offer of any discount given the inconvenience I had suffered.
I recommend you avoid this company.
Purchased item
Portable French Press Coffee Maker
"Terrible service took ages to arrive and was..."
Zena F.Verified
Shocking no updates laye delivery and not what was pictured
Purchased item
Crystal Mineral Coffee Mugs
"AVOID ORDERED THE BLUE MUG THIS IS WHAT ARRIV..."
Mr A.Verified
Broken item
Purchased item
Mountain and Sea Travel Tea Set
"Arrived broken. It was a gift so we didn't op..."
Sarah T.Verified
Never received item
Purchased item
Women's C Crossbody Bag
"Unable to comment never received bag !!!!!!!"
Maya F.Verified
Never received my order
Purchased item
Walnut Adjustable Electronic Tea Stove Heater
"Never received my order"
Gerry B.Verified
Great
Purchased item
Japanese Pottery Wabi-sabi Tea Set
"Great little tea set. Beautifully made , exce..."
Alexandra L.Verified
Fraudulent
Purchased item
Crystal Mineral Coffee Mugs
"Scam, it not real crystal and customers servi..."
Adam R.Verified
Next to no information on tracking app, bag used by wife around 4 times and now ripped
Purchased item
Colour Block Hand Bag With Zip Lock
"Bag has ripped ,wife only uses it when we go..."
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