I placed an order for a customized product with Pet Socks on 14/12/2024, as it was advertised to be delivered before Christmas. Not only did the item fail to arrive in time for the holidays, but it still hasn’t been delivered over a month later. Despite multiple follow-ups, I have received no clear updates about the product’s status.
To make matters worse, when I contacted their customer service team to request a refund, they refused. This is completely unacceptable, especially considering that under EU consumer protection laws, customers are entitled to a refund if a product is not delivered within the promised timeframe.
Pet Socks has failed to honour their delivery obligations and has shown a complete disregard for their customers by refusing to issue a refund. I expected far better from this company, and I strongly advise others to think twice before ordering from them.
I am extremely disappointed with this experience and will be escalating the matter to consumer protection authorities.