It was a pleasant experience. I received my flatiron on time. When I noticed the squeaking sound/noise, I submitted an online form to enquire or get an update on it. I didn’t get a response, so I decided to call instead. Got assistance and said that if I don’t feel comfortable I can return it. However, I tried reaching out again and still awaiting a call back. Hopefully I get a callback before calling again. But they’ve been helpful.