I put the wig of my choice in a cart and hesitated for a day or so and was contacted by a representative to see if I had a problem, I did not know how to take that at first but I politely responded and explained, that started a nice friendly conversation back and forth, after I decided to place the order the rep said it was out of stock and suggested another, it was out of my price range so I opted to wait on my choice, it came quickly.