I had ordered shoes in May, received them and they were too small so I did an exchange. Received a bigger size and were still too narrow so I requested a refund but was told that did not fall in the 7 days from ordering but your advertisements all say 30 days no question. I was in my 30 days. I was told I could do another exchange, and to send pictures. I sent pictures and then was told to fill out the form, I did that and got another response that I filled it out wrong and needed to submit agai