Jerzelle W.Verified
Absolutely top tier customer service and experience.
Purchased item
16 inch Clip in Ponytail Extension #1 Jet Black
"Upgraded to a 22inch. So beautiful, awesome Quality hair. Love washing my e..."
Pure Hair NZ store reviewsSee product reviews
Patricia M.Verified
Great
Purchased item
Walker Tape | Beautify - Ultra Hold Hair Extension Tape Adhesive Roll 1/4" x 6yd
"Great"
Sarah R.Verified
Really good quality
Purchased item
Tape Hair Extensions Remover Solvent 118mL
"Excellent product easy to use works so well"
Ruth E.Verified
The extensions arrived within a week of purchase, they are excellent value for money and I was really happy with the purchase
Purchased item
16 inch Full Volume Clip in Hair Extensions #1C Mocha Brown
"The hair was perfectly matched to my hair colour, a little longer than I ex..."
Ally T.Verified
really good!
Purchased item
22 Inch Clip in Ponytail Extension #4 Medium Brown
"Medium Brown is the perfect colour match for natural red heads! I've been s..."
Shaela T.Verified
So easy & plenty of information available
Purchased item
20 inch Full Volume Clip in Hair Extensions #1B Natural Black
"I grabbed the Full Volume 20 inch in natural black. Super cute & simple. I..."
Grace L.Verified
The shopping experience was pretty good, staff are relatively helpful. I wish there were more red tones available as I wasn’t able to get a colour match.
Purchased item
20 inch Seamless Clip in Hair Extensions #33 Dark Auburn Red
"The extensions are pretty nice quality for the price. The colour is very pi..."
Marie T.Verified
Very easy to order and super quick delivery to NZ
Purchased item
16 inch Full Volume Clip in Hair Extensions #4 Medium Brown
"Absolutely beautiful hair extensions super easy to put in thankyou will buy..."
Nicole H.Verified
Customer service was really disappointing. I was given an incorrect colour match which was out of my control. I then asked for a refund as there was no other colours that matched my hair this was disappointing as I was under the impression that the supplier would have given the correct colour match but it was so far from my hair colour. I then requested a refund and they told me I had to send it back quickly otherwise my refund may be denied. I sent back the extension the same day I received them and they received them back the next day. They said refunds can take Upto 5 days to process. I checked in 6 days later and they said refunds will be collected and processed the next week. So they request a fast return and then delay the refund process. I then had to buy from another company and spend double the amount to get my hair done than I wanted too. I am still waiting for the refund to be processed. I will be losing money from the shipping costs as per the policy the company has and I just wouldn’t have purchased from the start if I knew the colour match would have been so wrong. Overall I’m disappointed with the communication and delay in processing refunds.
Purchased item
20 inch Remy Tape Hair Extensions #6 Light Chestnut Brown
"I was disappointed with my order. I received a colour match from the compan..."
Rachel D.Verified
Received everything quickly
Purchased item
Professional Hair Extensions Fusion Iron
"Good tool , quick delivery."
Jess Davies J.Verified
Faulty product
Purchased item
16 inch Full Volume Clip in Hair Extensions Ice Blonde
"This was meant to be ice blonde. As you can see it is yellow. Supplier refu..."
Rach T.Verified
Would love to send back to get a different colour
Purchased item
20 inch Full Volume Clip in Hair Extensions Mocha & Medium Brown Balayage
"You guys dont put a sample strand in the package (every other extension pla..."
Helena K.Verified
No
Purchased item
16 inch Full Volume Clip in Hair Extensions #4 Medium Brown
"Hair shade of medium brown is so bad"
Chloe G.Verified
Excellent
Purchased item
20 inch Full Volume Clip in Hair Extensions #27 Strawberry Blonde
"Incredible and super easy to use"
Christie C.Verified
Product I ordered ended up being out of stock. We got it resolved, but it wasn't without stress to get the replacement a day before a big event.
Purchased item
16 inch Full Volume Clip in Hair Extensions Ash Brown & Light Blonde Balayage
"Replacement product was great and arrived on time."
Libby J.Verified
.
Purchased item
Clip in Fringe/ Bangs #1C Mocha Brown
"Obvious sewing thread at centre of head part(others can see it is fake) and..."
Phoebe J.Verified
Bad company
Purchased item
Clip in One Piece/ Volumizer in #1 Jet Black
"Absolutely appalling customer service. Will never order again."
Micky R.Verified
Quality is very average and colour entirely different to what is shown online. Disappointed after previously purchasing from Zala religiously, there is a seriously noticeable lack of quality in these
Purchased item
16 inch Full Volume Clip in Hair Extensions Mocha & Medium Brown Balayage
"Colour is completely different to what was shown online, ends are so thin,..."
Annalisa M.Verified
Site is super easy to navigate and product was true to description could not recommend more!
Purchased item
Clip in Fringe/ Bangs #1B Natural Black
"Was nervous about colour selection but the photos showed on the site are su..."
Nicky N.Verified
Package sent as requested. I thought it was a NZ site but package came from Perth Australia
Purchased item
16 inch Full Volume Clip in Hair Extensions Silver
"The colour is not true to advertised picture. They are more yellow toned an..."
Nadine O.Verified
Easy to purchase online and via Klarna payments
Purchased item
16 inch Full Volume Clip in Hair Extensions Platinum Blonde
"This shade was extremely gold toned with some dark strands in amongst. Not..."
Courtney E.Verified
Great service, fast shipping
Purchased item
16 inch Full Volume Clip in Hair Extensions Dark & Light Brown Balayage
"I’d say the colour is a bit darker than it looks in the photo, but the qual..."
Laila L.Verified
No issues, fast and efficient
Purchased item
16 inch Deluxe Clip in Hair Extensions Light Brown with Light Blonde Highlights
"Nice and shiny hair, great colour match, but hair is full of thick wiry str..."
Sharon H.Verified
Great communication & prompt delivery.
Purchased item
Tape Hair Extensions Remover Solvent 118mL
"It works quickly & make the removal of tape ins a breeze."
Barbara J.Verified
Shopping was easy and nice prompt delivery as expected
Purchased item
16 Inch Full Volume Clip in Hair Extensions #33 Dark Auburn
"Unfortunately nothing like the picture on the websight. I know colours can..."
Georgia T.Verified
Awesome customer service. Terrible quality product
Purchased item
16 Inch Full Volume Clip in Hair Extensions #60W Platinum Blonde
"Terrible quality unfortunately. The customer service was really epic and s..."
Erin M.Verified
fast shipping.
Purchased item
20 Inch Full Volume Clip in Hair Extensions #16 Light Golden Blonde
"Absolutey horrible. Filled with black hair and some long strings of blue t..."
Andrea H.Verified
Took about a week to arrive to nz
Purchased item
Clip in Fringe/ Bangs #1 Jet Black
"These bangs are super long, super thick, decent quality. However there’s a..."
Jess B.Verified
Fast delivery, user friendly. Didn’t appreciate getting spammed to leave a review
Purchased item
16 Inch Halo Hair Extensions #2 Dark Brown
"The hair quality is not great, gets frizzy easily. I don’t like the colour...."
Tania T.Verified
Easy finding what I needed.
Purchased item
Clip in Fringe/ Bangs #1C Mocha Brown
"Exactly what I have been looking for, thank you!"
Rosina R.Verified
Not good
Purchased item
Clip in Fringe/ Bangs #1B Natural Black
"First of all, I had to cut the hair by my self, it wasn’t shaped as it was..."
Jill S.Verified
:)
Purchased item
Walker Tape | Beautify - Ultra Hold Hair Extension Tabs 120pcs Double Sided Tape
"Firstly thought was NZ company so was surprised to see cane from Australia...."
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