It was pretty good. I emailed support for status and did not hear back from them, which was disappointing, but I reached out via Instagram and heard back from them right away. Just a suggestion: I know Jaliza Wigs specializes in braided wigs, but I would love a kinky straight glueless wig with 4c edges in a 19.5" cap. If you made one of them, I would be a customer for life! I haven't found a company yet that makes wigs with an XS cap size. Please be the first.