Thera store reviewsSee product reviews

It’s a straightforward standard shop. The only reason I didn’t give it more. Stars is because the shipping time could’ve been faster. I wish there was an option to pay extra for overnight shipping.

I love you

Shipping was as expected and I am glad there is an actual return policy for peace of mind. I have seen other neurodivergent products on the market that have no return policy.

Easy to shop and buy

Finding the return/exchange portal was not super easy. Wish we had a longer return/exchange period.

The customer service was exceptional

Great overall

Awesome company hope they bring out more

Helpful with my return - looking forward to receiving smaller size.

Return policy is a bit rigid with a very short timeline and a heft return processing fee.

No

Very fast delivery

Shipping was fast and return for a size up was easy :)

Made exchanging the sizes very simple and was very responsive!

No

The website was very informative.

This company is great

Really fast delivery. Thank you!

No

It’s impossible to find the “returns portal” from the Thera website. I had to google it. Once I found it, I still couldn’t submit my request because it rejected my order number. No phone number to be found anywhere. Very disappointed in the quality of the product and terrible customer service.

It's heavy. I thought I had 14 days to return the item. It was unavailable return after 7 days. Very disappointed

Unable to navigate a return.

The team went above and beyond to get our hoodie to us in time for Christmas!

Shipping was fast- item arrived quicker than anticipated which was great.

Nope

T

Still waiting to see how my return of the weighted robe goes. Unfortunately it didn’t fit, but the blanket and hoodie were wonderful. Great communication with customer service.

N/a

Great

Gift buyers beware: Thera enforces a strict 14-day return window with no exception for Christmas gifts. A $158 jacket that was tried on once was not eligible for return when the request was initiated on December 25. This policy is out of step with typical holiday gift practices and negatively affected my overall experience.

Consider making a longer version like a Snuggie? Basically a wearable weighted blanket but fully closed on the sides so a person can just wear underwear underneath if they want all-day pressure.

N/a

Great quality

Customer service on tracking an item could be much better.

Great product, great service!

Wonderful! Great shipping time!

Great experience, no issues. Would recommend.

Customer service was great

Shipping was fast and well packed!

No