I want to suggest that you respond to customer service emails faster. I had the wrong order sent originally so I emailed the details. After a week I still hadn't heard anything so I had to go to social media to get a response. Someone on Facebook answered my comment and was able to help me. It shouldn't have been that hard to get help. Also, once you replace an order, I suggest mailing it overnight. I almost didn't get the gift in time because the 2nd mailing took several more days.