Bought a hat earlier at New Row where I was fobbed off with a hat that was way too stiff and clearly didn't fit - when my milliner wife saw it, she immediately told me it had been oversteamed, didn't fit and wasn't going to so returned it for a refund - if the sales clerk had been as straightforward in the first instance, it would have saved time and maintained goodwill - as first hat-buying experiences go, not the best; redeemed entirely by buying a different hat from Mark at Jermyn St - couldn't have been a better experience and ended up with a great, perfect-fitting fedora