Customer service was less than helpful! I have YET to receive the item I purchased on December 2nd!
Purchased item
Hanging Yarn Organizer
"I have YET to receive the item from YOUR comp..."
Ellen K.Verified
No
Purchased item
Ergonomic Crochet Hook Set 9 Pcs with Soft Grip Handles
"Perfect for my crochet. Doesn’t hurt my finge..."
Kelly C.Verified
THANKS! 😊
Purchased item
Hooks & Needles Subscription Box
"I love the kit! Could I get the knitting kits..."
Caryn W.Verified
Nothing to add.
Purchased item
Digital Row Counter
"❤️"
Rebecca H.Verified
I did a different face for my rabbit to give it more of a personality
Purchased item
Digital Row Counter
"I was upset that it turned off so quickly and..."
Kristie P.Verified
Hard to track package
Purchased item
Hooks & Needles Subscription Box
"Na"
Karen F.Verified
Thanks again
Purchased item
Hooks & Needles Subscription Box
"The one problem is the information Is done fo..."
Lauren C.Verified
H
Purchased item
Hooks & Needles Subscription Box
"Missing items"
Tara M.Verified
I love hooks & needles they make it so easy to work on a project!
Purchased item
Merino Mirage
"This yarn is absolutely beautiful! And it is..."
Katrina A.Verified
Did not receive what I ordered.
Purchased item
Wooly Fauna Essence Yarn
"I did not receive a box with five skeins and..."
Kristine T.Verified
I never got what I thought I was purchasing from the pictures advertised. Customer service doesn’t respond to inquiries or complaints.
Purchased item
Hooks & Needles Subscription Box
"Support is awful. I messaged that I didn’t re..."
Michelle H.Verified
I love the fact that there are two different yarn and multiple patterns to choose from
Purchased item
Christmas Pattern Bundle (Sent via email)
"Love em! Just yet to try them out."
Emma B.Verified
Waiting more than one month and still have not received my order
Purchased item
Crochet & Knit Support Pillow
"We have not received the pillow yet. We have..."
Rhonda W.Verified
Like it
Purchased item
Digital Row Counter
"Have to start using it"
Heather L.Verified
Confusing
Purchased item
Christmas Pattern Bundle (Sent via email)
"I was truly disappointed that the Christmas s..."
Kari F.Verified
I like the idea of it, but you should put if people wanna make blanket or clothing and animals
Purchased item
Digital Row Counter
"Just seemed like cheap plastic"
Tomeka A.Verified
Didn’t receive it
Purchased item
Digital Row Counter
"It was sent to the wrong address
. And I am..."
Susan M.Verified
Great
Purchased item
Digital Row Counter
"Love it very convenient"
Donna O.Verified
Signed up and bombarded with emails.
Purchased item
Christmas Pattern Bundle (Sent via email)
"I wish they would ask preferences of colors a..."
Jerry K.Verified
I never received the product. I paid for it, but it was never delivered
Purchased item
Dual Vision Prism Lazy Glasses for Knitting and Crocheting
"I never received the product. I paid for it,..."
Sharon W.Verified
Hooks and needles always has excellent customer service! Love working with you
Purchased item
Spiky The Dino Crochet Pattern
"Love the pattern! Haven’t had a chance to do..."
Deborah G.Verified
A little disappointed because could only make 1 project and able to finish the bag. Love the yarn so soft.
Purchased item
Digital Row Counter
"I like using these. Thank you"
Angela P.Verified
Fine
Purchased item
Hooks & Needles Subscription Box
"Loved the yarn and the goodies."
Carly B.Verified
It was super helpful box
Purchased item
Digital Row Counter
"Pretty easy to use"
Cynthia S.Verified
Wonderful especially with speed of replace wrong item.... had replacement in mail same day that I emailed them....WONDERFUL SERVICE!!!!!
Purchased item
Arthritis Pain Relief Gloves
"Helping me to be able to finally do little bi..."
Lisa C.Verified
I feel more clarity should be there regarding the Christmas patterns, feel it should say they are downloads.
Purchased item
Digital Row Counter
"I'm happy it works as it's supposed to!!
I'm..."
Marsha H.Verified
Received it very quick
Purchased item
Hooks & Needles Subscription Box
"I never received the free gifts and the yarn..."
Jane W.Verified
I thought this was for beginners. However it was not. It told me to start with a chain stitch. I have no clue how to begin a chain stitch!
Purchased item
Digital Row Counter
"When the package came in it did not say who i..."
Wayne B.Verified
quick delivery, accurate description
Purchased item
Crochet Fox Kit
"quick delivery, accurated description"
Stephanie K.Verified
Easy and quick!
Purchased item
Hooks & Needles Subscription Box
"I loved this box. I have been crocheting for..."
Kristal M.Verified
Love the products overall and the affordability. I love the variety they have and I cannot say enough great things about the customer service I have recieved.
Purchased item
Digital Row Counter
"It does not work. It skips more than one coun..."
Kelsey H.Verified
Would be nice to be able to just order 1 box without subscribing
Purchased item
Hooks & Needles Subscription Box
"Got this as a gift for a friend and she was a..."
Judy W.Verified
great yarn and great patterns with extra
Purchased item
Bundle of 7 Downloadable PDF Christmas Patterns
"Love the yarn and patterns"
Kelsey R.Verified
Easy to customize and update if needed.
Purchased item
Hooks & Needles Subscription Box
"Easy to follow directions for a fun and cute..."
Freda P.Verified
It was user friendly
Purchased item
Fall Pattern Bundle (Sent Via Email)
"Like the autumn patterns"
Susan G.Verified
Article came from a third party.
Purchased item
Dual Vision Prism Lazy Glasses for Knitting and Crocheting
"Does not work for my knitting."
Anna V.Verified
Easy to sign up and ready got my first box
Purchased item
Digital Row Counter
"Have yet to use mine but cannot wait"
Caitlin M.Verified
I ordered a 12 month subscription of the knit box, but because I had previously done 12 months of crochet an employee of the company decided to change my subscription and put me back on crochet and no one can change it back.