Daniel S.Verified
Great
Purchased item
Smart Helmet (FREE)
"Great. Thanks!"
Ford Bikes store reviewsSee product reviews
GarethVerified
Very happy but took a long time to get the helmet. Sophie was a great help.
Helmet should have some Ford or Bronco branding.
You should also brand the back pack and water bottle by Unit 1 that goes with it.
Purchased item
Smart Helmet
"Added a Ford sticker to the front. This is th..."
Roger C.Verified
Bike came on time minus helmet
Purchased item
Smart Helmet (FREE)
"Never got my helmet"
Tim C.Verified
They owe me a helmet that never came
Purchased item
Mustang eBike - 60th Anniversary Edition
"Bike is pretty nice, easy to ride and put tog..."
Ted E.Verified
No follow up on my helmet
Purchased item
Bronco eBike
"My Bike looks great. Yet…free $500 helmet nev..."
Louis L.Verified
The bike arrived exactly 7 days after purchasing it on line. Very well packaged, no shipping damage at all. I registered the bike and assembled all components that were supplied for the bike. No issues on the whole process.
Purchased item
Mustang eBike
"An amazing work of art that represents Ford M..."
Bernard C.Verified
Great
Purchased item
Ford Mustang e-Bike Front Fender
"Love it is am.so happy"
Bruce E.Verified
Poor customer service!
Purchased item
Ford Mustang e-Bike Front Fender
"Flimsy!"
Michael O.Verified
Very helpful
Purchased item
Bronco eBike
"Really like the bike and the fact it matches..."
Glenn D.Verified
I do like the bike, but I wish it could throttle up to 28mph. I wish you had an updated to do that !
Please
Purchased item
Ford Mustang e-Bike Water Bottle Cage
"Fits perfectly"
Dean C.Verified
To send the bike back was a nightmare!
They said it was easy. Not easy.
Purchased item
Bronco eBike
"The seat doesn’t adjust, so sent it back,"
Curtis Z.Verified
Terrible
Purchased item
Mustang eBike
"Very poor customer service. Assembly directio..."
Jim J.Verified
Avoid. Terrible. Worst experience. The seat is far lower and Ford mis leads customers and will not address the issue after purchase. Do not buy. Misleading marketing on Ford and no care for customers after purchase. Sad to see Ford decline like this.
Purchased item
Bronco eBike
"Worst customer service and experience. Once y..."
Mark C.Verified
Easy shopping experience but delivery was slow.
Purchased item
Bronco eBike
"I like everything about the bike except the s..."
Clint F.Verified
The marketing hype leaves a critical details such as the small frame size of the bike for registration. It asked for the serial number, which is impossible to find. If it even has a serial number. The handlebars are not adjustable and the sea post is very difficult to adjust.
Purchased item
Mustang eBike
"It is heavy, I mean it’s heavy. I’m not happy..."
Paul K.Verified
Still waiting for helmet to arrive then I may have a better review
Purchased item
Mustang eBike
"The bike looks sweet. Have not had it out for..."
Ricky G.Verified
It's been over a month since I ordered my ebike and can't use it because it arrived damaged and haven't received a resolution
Purchased item
Mustang eBike
"Received a damaged product and support from N..."
Daniel M.Verified
I requested a return 2 days after receiving the delivery due to a change of mind on the bike (qasnt going to work for me).
Return policy was advertised as 14 days transparent and efficient.
They completely missed this promise. I still have not received an update on the return shipment qoute which they advised they would have to handle on their end and would send over. It's been 17 days.. 5 calls, no answer after the initial call, 4 email with no action.
The bike is still sealed in orginal p
Purchased item
Mustang eBike
"I requested a return 2 days after receiving t..."
Travis C.Verified
I'm still waiting for a reply to my email from several weeks ago.
Purchased item
Bronco eBike
"When I ordered, there was a glitch with the f..."
Rob K.Verified
easy to purchase, shipped quickly
Purchased item
Mustang eBike
"Great Bike, built Ford tough"
Juan C.Verified
This bike is a beast, I love it.
Purchased item
Mustang eBike
"I love the bike, I'm just happy that I never..."
Larry M.Verified
Was not wowed by this transaction. Very disappointed in the Bronco bike. Return policy would be nearly impossible to complete
Purchased item
Bronco eBike
"No kickstand. Won’t do over 20mph pedaling...."
Jason T.Verified
Super easy to work with for getting my new bike. Still waiting for my helmet to arrive but that’s ok I have my bike.
Purchased item
Bronco eBike
"The bike has arrived but I have been travelin..."
Stan Z.Verified
Great live support and updates.
Purchased item
Bronco eBike
"Perfect color match to the Bronco's Cactus Gr..."
Christopher D.Verified
Easy buying experience and online support provided by Dalisa from the customer service team was quick and very helpful
Purchased item
Bronco eBike
"Very high quality bike! I like that it matche..."
Susan M.Verified
It was the delivery, or lack of delivery, that made me give you one star. I still have not received my helmet. There was no tracking number for the bike, and I STILL have no idea when my helmet is supposed to get here. It has been over three weeks now. I am NOT happy.
Purchased item
Bronco eBike
"I am disappointed that it took so long for th..."
Joseph D.Verified
Very happy
Purchased item
Bronco eBike
"Bike looks great, real high quality… runs gre..."
Jason J.Verified
Easy to order, great delivery, all done well and efficiently.
Purchased item
Bronco eBike
"I wish the seat was adjustable but other than..."
Hannah D.Verified
Customer service was very responsive, but the shipping process was difficult when we live on a military installation. They kept trying to send it to an Army Depot in a different town.
Purchased item
Mustang eBike - 60th Anniversary Edition
"Great ride and the handling is excellent. Col..."
Gary S.Verified
Great and easy experience!
Purchased item
Mustang eBike
"Great electric bike! Very beautiful and eas..."
Alexander A.Verified
Customer service very responsive and got the bike promptly. Looking forward to lost of riding.
Purchased item
Mustang eBike
"Very easy to put together not instructions ne..."
Robert J.Verified
This is a very poorly designed e-bike. It is very uncomfortable to ride. I wish I could return it, but I guess with 2 miles on it I am not able to .
Purchased item
Bronco eBike
"I am 5'11" with a 32" inseam. The saddle heig..."
Terry S.Verified
Easy
Purchased item
Bronco eBike
"Great"
Johanne G.Verified
I’m reaching out for the final time. After investing over $6,000, receiving the wrong color is unacceptable, but having a serial number on my invoice that doesn’t match the bike delivered is a serious legal and administrative failure.
You don't just sell high-end bikes; you sell an commitment to quality and service. You must honor that commitment. The people ordering from your website are human beings, not robots, and we expect to be treated with respect.
I demand an immediate resolution.
Purchased item
Mustang eBike
"Bonjour, je fais suite à mes 3 tentatives de..."
David S.Verified
No
Purchased item
Mustang eBike
"Delivery was on time. Assembly was not diffi..."
Ignatius D.Verified
This makes me want to be more outdoors.
Purchased item
Mustang eBike
"People are marveling about the quality and go..."
Jeremy F.Verified
A
Purchased item
Ford Bronco e-Bike Front Fender
"Very friendly customer service and good quali..."
George Torgerson T.Verified
3 months to get my bike. Lost shipment of my fender. Water bottle cage no instructions for assembly I did not get instructions for the fender either. Back and forth emails complaints, etc. No kickstand included.
Purchased item
Ford Mustang e-Bike Front Fender
"Works and looks great. It’s metal. You really..."
James S.Verified
Like I said, in the previous comment, I paid for my bike two months ago and I have yet to receive my bike and it's winter time in canada.We have snow and i'm not even gonna be able to test drive it to see if I even like it.Whenever they decide to ship it to me.This is the third bad experience.I've had with ford this year alone, not too happy
Purchased item
Ford Mustang e-Bike Front Fender
"You guys send me a water cage.You send me a f..."
Trent D.Verified
Slow response time and even slower shipping.
Purchased item
Ford Mustang e-Bike Front Fender
"Why is it plastic? Cheap. There is no plast..."
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