Jennifer C.Verified
I ordered two custom engraved wood wine boxes, each with a bottle of wine, totaling $172 as corporate gifts and signed up for the advertised 10% discount. When I got to checkout, I discovered there was no option to send the two gifts to different addresses, so I called customer service.
The representative, who I believe was named Ben, told me I would need to place two separate orders and could only use the 10% discount on one. In other words, because their checkout system couldn't accommodate two shipping addresses, I couldn't receive the full discount on what I intended as one purchase.
What surprised me most was the poor customer service. He was dismissive and unfriendly, with no “let me see what I can do” or attempt to accommodate a very reasonable request.
These were corporate gifts, and I could have easily become an ongoing customer for future gifting. I would expect someone in customer service to recognize the absurdity of denying an additional $8.60 discount simply because of a limitation in their own checkout system.
I ultimately completed the orders only because I had already spent the time finding the gifts and needed to get them sent. Based on this first experience, it will also be my last.
Purchased item
Custom Engraved Wood Wine Box – Single Bottle
"I ordered two custom engraved wood wine boxes..."