I did not purchase shipping protection, yet it was automatically added to my order total. Within a minute of noticing it, I immediately emailed you to report that it had been charged even though I never selected it.
You didn’t respond for weeks, and only after the product had already been with me for a long time did I receive a reply saying it was no longer possible to cancel. So I’m wondering: how was I ever supposed to cancel it if nobody answered when I reported it right away?