Disappointing First Experience: Beautiful Marketing, Poor Execution
I had high expectations for Thomson Carter based on their beautiful marketing and the luxury experience they promote. Unfortunately, my first purchase was a series of disappointments.
I ordered the Rouge Avenue Complete Gift Set, primarily because I loved the toiletry bag included in the set. When my order arrived, the entire gift set was missing, with no explanation or shipping update. Ordered over $200 received a $19 credit.