Hello,
Following my order of November 6th, number 13682, I sent you an initial email on November 12th and then again on November 14th to inform you of a problem with the clasp on my left earring.
I am still awaiting your response; I would like an exchange.
For now, I cannot wear my earrings; I am too afraid of losing them.
I also contacted you on Facebook. Why are you taking so long to reply?
Please provide a solution as soon as possible.