I have reached out to customer service to request a refund but they have been no help in assisting with that. It says online that if you reach out within 24 hours, you will receive a full refund. I did that and haven’t been granted a refund and it’s not looking like I will be getting one. I have been in contact with someone for almost 2 weeks and after a few emails back and forth, they have stopped responding. Because of the terrible customer service, I will not be buying from this company again