Flo Mattress store reviewsSee product reviews

Delay for delivery in 8 days

Very nice

Now I try it

Best mattress but I didn't receive my another mattress the delivery company and delivery guy very bad experience

good product

Very nice

good experience, will try again

Thanks Flo Orth…!

Nice

Shopping experience is a bit slow but in future im hoping you dispatch sooner.

Everthyis fine about flo matter, I sincerely recommend flo matters for friends

It has noticeably improved my sleep quality and feels like a premium product.

Very good

Nice product

Very bad experience of your company like company government should seel it takes penalty to cheet customer and make this company owner in jail for cheeting customer and doing online fraud practice

My experience with Flo Wave Matters has been really good. The quality feels premium, and you can tell the products are made with care. It’s simple, effective, and actually adds value to daily self-care. Definitely worth trying.

Nice

Perfect service and quality

Great

Okay

I'm using good 👍

Sorry Î dnt like

Very good product

worth of price... comfortable

I recently had a very disappointing experience with Flo Mattress, and I feel compelled to share it so that others are aware before making a purchase decision. I ordered the Ani Gravity Mattress with high expectations, especially considering the brand’s reputation and marketing claims. However, the experience turned out to be frustrating from start to finish. To begin with, the delivery itself was delayed by more than a month, which was already inconvenient. Unfortunately, the problems did not end there. When the mattress finally arrived, it was of the wrong size—short by approximately 6 inches. This is not a minor issue, especially when you are setting up a bedroom with specific dimensions in mind. I immediately raised a complaint and requested an exchange, providing all the necessary photo proofs as requested by the support team. I also clearly communicated that I urgently needed the correct mattress because I have my wedding on 8th May 2026, and this mattress is intended for my bedroom setup. Despite explaining the urgency, the response from the support team was rigid and unhelpful. I requested that the replacement mattress be dispatched while the incorrect one is picked up, but they refused and insisted that the exchange process would only begin after the return pickup is completed. I was assured that the pickup would happen within 2–3 days. However, even after 10 days, no one showed up to collect the incorrect mattress. What made the situation worse was the lack of accountability—at one point, I was told that the pickup would happen “at their convenience,” which is highly unprofessional and unacceptable for any customer service experience. During this period, I made multiple calls to the support team. Each time, I was given the same generic assurance that the issue would be resolved soon. However, there was no actual progress or action taken. It is extremely frustrating to hear repeated promises without any real outcome. A simple return process should not take this long, especially when the mistake was clearly on the company’s end. I also escalated the issue and raised a formal support ticket, but even then, there was no meaningful response or urgency shown by the company. At this point, the entire experience feels like a complete breakdown of customer service and operational efficiency. Overall, my experience with Flo Mattress has been highly disappointing. From delayed delivery to incorrect product, and then an unresponsive and inefficient support system—everything that could go wrong did go wrong. I would strongly advise potential customers to think twice before ordering, especially if timing and accuracy are important to you.

Good

It's pretty perfect

This product I am pursuing the flow metres website . Order and 3-4 day delivery in my house very nice customer support an suply to the flow metres . Metres is very good no size compromise good size an packaging very good

Soft material

Grst

Great

I am personally to feel very bad for this delivery status. Need compensation amout to moral down of my faith.

Nice mattres and protector cover

Seamless shopping experience

Very smooth and on time delivery

Very good, available within eight days after placing order. Packed very well.it"s top cover soft life flowers. both sides are same to use.

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nice experience

Waste service

Poor quality