The Rug Decor Store review | Loox

The Rug Decor store reviewsSee product reviews

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Christine L.
Ordered. They made it. Took a while but worth it. It’s beautiful. I did have to ask about shipping, they did not keep me posted.
Custom Made Blue, Beige and Green Multi size Hand knotted Traditional Oushak Wool Area Rug
Purchased item
Custom Made Blue, Beige and Green Multi size Hand knotted Traditional Oushak Wool Area Rug
"It’s absolutely gorgeous."
Bradley W.
Packaged and delivered we’ll want to get more, saving money, like the Anatolian/Armenian designs
4x6 Hand Knotted Traditional Kazak Ivory and Rust Wool Area Rug
Purchased item
4x6 Hand Knotted Traditional Kazak Ivory and Rust Wool Area Rug
"Love it"
Joy N.
excellent service
Beige Tribal Border Hand Loomed Wool Area Rug
Purchased item
Beige Tribal Border Hand Loomed Wool Area Rug
"Very well made...it's perfect."
Rachel H.
The rug never arrived got a refund only after i inquired about when the rug was going to be delivered
Traditional Transitional Blue and Beige Medium Pile Area Rug
Purchased item
Traditional Transitional Blue and Beige Medium Pile Area Rug
"Ordered the rug a month or so ago and no comm..."
Gretchen S.
The Rug Decor was very helpful. I purchased two rugs, one of which was a special size that I wasn't able to find elsewhere. Thank you for all the assistance getting me two rugs that look great in my home and feel soft and plush underfoot.
Blue, Gray and Silver Stripes design Tribal Gabbeh Traditional Custom Made Wool Area Rug
Purchased item
Blue, Gray and Silver Stripes design Tribal Gabbeh Traditional Custom Made Wool Area Rug
"Great rug, fits perfectly in my entryway. The..."
Kathleen H.
I’m still waiting for instructions about returning the rug.
5x8 hand knotted Modern Abstract Beige, Silver, Taupe and Charcoal wool Area Rug
Purchased item
5x8 hand knotted Modern Abstract Beige, Silver, Taupe and Charcoal wool Area Rug
"This rug does not remotely look like the onli..."
Cory D.
Took longer than expected to get the rug, but I absolutely love it.
Antique Moss All Wool Traditional Oushak Charcoal, Brown and Blue Hand knotted Custom Made wool Area Rug
Purchased item
Antique Moss All Wool Traditional Oushak Charcoal, Brown and Blue Hand knotted Custom Made wool Area Rug
"Beautiful rug!!!"
Melissa C.
Although the rug was cool, I didn’t order from Rug Decor because it took almost six weeks just to receive the samples and with almost zero response. TERRIBLE CUSTOMER SERVICE scared me from doing business with this company. Bummer!
Hand knotted Multi Size Rust and Aqua Floral wool Area Rug
Purchased item
Hand knotted Multi Size Rust and Aqua Floral wool Area Rug
"Although the rug was cool, I didn’t order fro..."
Kay G.
The large rug took a little longer than expected but my inquiries were always answered quickly.
Custom Made Green, Ivory and Silver Traditional Turkish Hand Knotted Wool Rug
Purchased item
Custom Made Green, Ivory and Silver Traditional Turkish Hand Knotted Wool Rug
"The rug is beautiful and just as I imagined i..."
Suzanne F.
Overall very good. Easy website to navigate.
Hand Knotted Maroon and Gold Traditional Antique Style Wool Area Rug
Purchased item
Hand Knotted Maroon and Gold Traditional Antique Style Wool Area Rug
"Beautiful custom rug. High quality, superior..."
Elizabeth M.
Great customer service. Right is beautiful and as described. Only problem was it was stuck in US customs for over a week. Other than that it was fast delivery.
Rust, Ivory and Brown Oriental Traditional Hand knotted Multi Size Area Rug
Purchased item
Rust, Ivory and Brown Oriental Traditional Hand knotted Multi Size Area Rug
"Rug is beautiful. High quality. Looks like th..."
Krista M.
I had an issue and exceeded my expectations with customer service.
7.8x9.8 Rug, Abstract Blue and Gray Rug made with Viscose Art Silk, Living, Dinning and Bedroom Rug | TRD0092AR7898
Purchased item
7.8x9.8 Rug, Abstract Blue and Gray Rug made with Viscose Art Silk, Living, Dinning and Bedroom Rug | TRD0092AR7898
"Customer service is absolutely amazing."
Lucy S.
could have used more proactive communication. had to reach out multiple times to inquire as to shipping date and to request shipping information. would be great if that was made available without having to email.
Blue and Charcoal geometrical honey comb design Hand knotted 8x9.6 wool Area Rug
Purchased item
Blue and Charcoal geometrical honey comb design Hand knotted 8x9.6 wool Area Rug
"The rug is beautiful and the colors are great..."
Sherman S.
Rug Decor kept their word on the shipment timeframe and notified me once the item was shipped with tracking. My order was received in perfect condition and is a quality product.
Hand Knotted Rust, Blue and Olive Traditional Multi Size Antique Wool Area Rug
Purchased item
Hand Knotted Rust, Blue and Olive Traditional Multi Size Antique Wool Area Rug
"I stumbled upon Rug Decor while looking for a..."
Meghan G.
Great experience!
Green Modern Gabbeh Border Design Hand Loomed Wool Area Rug
Purchased item
Green Modern Gabbeh Border Design Hand Loomed Wool Area Rug
"Great product!"
Jessica M.
Delivered in the time frame given and customer service was prompt and helpful! Being able to customize the size made the rug fit perfect in our space and ordering was easy.
Hand Knotted Rust and Blue Traditional Turkish Vintage Multi Size Wool Rug
Purchased item
Hand Knotted Rust and Blue Traditional Turkish Vintage Multi Size Wool Rug
"Beautiful rug, super soft underfoot and cozy..."
Sam S.
Cheap quality
Rust, Ivory and Brown Oriental Traditional Hand knotted Multi Size Area Rug
Purchased item
Rust, Ivory and Brown Oriental Traditional Hand knotted Multi Size Area Rug
"Honestly not too impressed with this rug for..."
Jennifer A.
Excellent interaction, immediate response with inquiries, kept me up to date while the rug was on the loom in process
Tree of Life Multi Size Hand Knotted Silver, Brown and Rust Traditional Vintage Oushak Wool Rug
Purchased item
Tree of Life Multi Size Hand Knotted Silver, Brown and Rust Traditional Vintage Oushak Wool Rug
"It took a little patience while the rug was b..."
Holly M.
Quick shipping on an in stock rug and good communications
Antique Style Hand Knotted Multi Size Charcoal and Silver Traditional Low Pile Wool Area Rug
Purchased item
Antique Style Hand Knotted Multi Size Charcoal and Silver Traditional Low Pile Wool Area Rug
"Great rug - thick and plush and beautiful and..."
Melissa D.
So far I have had a very good experience.
Antique Hand Knotted Green Moss and Blue Traditional Turkish Vintage Oushak Custom Made Wool Area Rug
Purchased item
Antique Hand Knotted Green Moss and Blue Traditional Turkish Vintage Oushak Custom Made Wool Area Rug
"The sample piece is a good representation of..."
Katie M.
All was great!
Distressed Finished Brown, Aqua, Blue and Beige Vintage Style Washable Rug
Purchased item
Distressed Finished Brown, Aqua, Blue and Beige Vintage Style Washable Rug
"The rug is a showstopper! I’m going to buy mo..."
Mike M.
No
Hand Knotted Royal Green and Ivory Traditional Turkish Style Tree Of Life Multi Size Wool Area Rug
Purchased item
Hand Knotted Royal Green and Ivory Traditional Turkish Style Tree Of Life Multi Size Wool Area Rug
"Love it! Color is so vibrant!"
Kim S.
I really appreciate the response and sample
Blue and Brown Traditional Antique look Heriz Serapi Hand Knotted Custom Made wool Area Rug
Purchased item
Blue and Brown Traditional Antique look Heriz Serapi Hand Knotted Custom Made wool Area Rug
"Response was great!! Sample beautiful"
Carol H.
the rug was indeed worth the wait.
Tree of life Hand Knotted Silver, Ivory and Beige Traditional Vintage Style Custom Made Wool Rug
Purchased item
Tree of life Hand Knotted Silver, Ivory and Beige Traditional Vintage Style Custom Made Wool Rug
"Worth the wait, high quality workmanship and..."
Amelia S.
Great rug!
Hand Knotted Royal Green and Ivory Traditional Turkish Style Tree Of Life Multi Size Wool Area Rug
Purchased item
Hand Knotted Royal Green and Ivory Traditional Turkish Style Tree Of Life Multi Size Wool Area Rug
"Beautiful rug! Evne better than the pictures..."
Sherry C.
Totally unresponsive customer service.
Hand knotted Olive, Rust and Gray Traditional Antique Moss Oushak Multi Size wool Area Rug
Purchased item
Hand knotted Olive, Rust and Gray Traditional Antique Moss Oushak Multi Size wool Area Rug
"Please respond to the emails I have sent you..."
Angela M.
Took way to long to receive the sample and the rug didn't look anything like the photos. I am not sure I wasn't sent the wrong sample.
Custom Made Hand Knotted Gray and Brown Oriental Oushak Multi Size Traditional Wool Areaa Rug
Purchased item
Custom Made Hand Knotted Gray and Brown Oriental Oushak Multi Size Traditional Wool Areaa Rug
"The sample looked NOTHING like the photo. I..."
Ria S.
please contact me with a label/next steps
Super Soft Solid Sienna Braided Pom Pom Lumbar Pillow
Purchased item
Super Soft Solid Sienna Braided Pom Pom Lumbar Pillow
"I’ve tried reaching out multiple times to ret..."
Dennis W.
Limited response on order/delivery process
Hand Tufted Blue and Beige Modern Colorful Oushak Multi Size Rug, Kids, Living Room and Bedroom Rug
Purchased item
Hand Tufted Blue and Beige Modern Colorful Oushak Multi Size Rug, Kids, Living Room and Bedroom Rug
"Liked the sample enough to order a rug. Order..."
Margaret M.
I would like to get a response regarding my return ASAP
Hand Knotted Rust and Blue Traditional Turkish Vintage Multi Size Wool Rug
Purchased item
Hand Knotted Rust and Blue Traditional Turkish Vintage Multi Size Wool Rug
"Colors weren’t quite right How do I return t..."
Spence H.
.
Beige and Blue Stripe Design Square Throw Pillow
Purchased item
Beige and Blue Stripe Design Square Throw Pillow
"Great look and quality."
Melissa S.
The rug decor customer service is top notch. They are quick to reply and very eager to help and satisfy their customers. This will not be my last purchase with them.
Moss Green and Ivory Multi Size Vintage Wool Hand Knotted Rug
Purchased item
Moss Green and Ivory Multi Size Vintage Wool Hand Knotted Rug
"I love this rug and love that I was able to o..."
Wendy S.
No
Hand knotted Silver, Rust and Pink Traditional Antique Moss green Oushak Area Rug
Purchased item
Hand knotted Silver, Rust and Pink Traditional Antique Moss green Oushak Area Rug
"The colors are beautiful and at first touch i..."
Jessica D.
Responses were prompt. Unprompted updates prior to shipping would have been appreciated. Otherwise great experience.
Custom Made Blue, Beige and Green Multi size Hand knotted Traditional Oushak Wool Area Rug
Purchased item
Custom Made Blue, Beige and Green Multi size Hand knotted Traditional Oushak Wool Area Rug
"The rug is absolutely beautiful! Will be orde..."
Debra D.
Excellent experience and service! The rug is very high quality and is so beautiful!
Custom Made Solid Modern Blue Hand Tufted thick Wool Area Rug
Purchased item
Custom Made Solid Modern Blue Hand Tufted thick Wool Area Rug
"I had such excellent service from this compan..."
Cheryl S.
Came quickly and on time
Hand Tufted Rust And Beige Traditional Floral Wool Area Rug
Purchased item
Hand Tufted Rust And Beige Traditional Floral Wool Area Rug
"Great colors, feels wonderful to walk on. Wou..."
Amanda R.
Great
Hand Woven Ivory and Tan Natural Jute textured Multi size Area Rug
Purchased item
Hand Woven Ivory and Tan Natural Jute textured Multi size Area Rug
"Love the color and thickness of this rug. Fi..."
Lauren H.
Easy!
Ready to Ship Pink, Olive and Beige Traditional Vintage Style Tree Wool Rug
Purchased item
Ready to Ship Pink, Olive and Beige Traditional Vintage Style Tree Wool Rug
"I was nervous to get this rug because I thoug..."
Matthew R.
We selected the rug, then ordered, and it came in about the amount of time they projected.
Hand Tufted Blue and Ivory Multi Size Modern Colorful Oushak Rug, Kids, Living Room and Bedroom Rug
Purchased item
Hand Tufted Blue and Ivory Multi Size Modern Colorful Oushak Rug, Kids, Living Room and Bedroom Rug
"The rug came with good, secure packaging. We..."
Katie S.
Excellent quality and prices
Rust and Blue Hand Knotted Traditional Heriz Serapi Multi Size wool Area Rug
Purchased item
Rust and Blue Hand Knotted Traditional Heriz Serapi Multi Size wool Area Rug
"Beautiful — I’m so proud to have this gorgeou..."
The Rug Decor store reviewsVisit store