Sad to say, this experience was all it took for me to shop elsewhere for my future tool needs. In the end, it took nearly 4 months to receive my order. Yes, the listing said “extended shipping and handling may be necessary”; yes, the company responded every time I reached out asking where my order was; yes, it likely was not your fault as the product apparently kept getting delayed from the manufacturer; and yes, you offered to refund or substitute my order. In the end, it’s just not worth it.