Good product, but the returns process feels designed to wear you down
This was our second order of the 2x4 Mellow Mat (Neptune). Our first one was good, which is why we ordered again, but this time the colour that arrived clearly doesn’t match what was advertised/expected.
When I raised it, the response was disappointing. Instead of helping resolve it, the email reply leaned heavily on camera/lighting explanations to suggest the issue was on my end, which didn’t stack up (and actually reinforced