Neptune Blanket Store review | Loox

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Natasha T.
Ordering online was easy and delivery was quicker than I expected
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"The Mellow Mat is so soft and comfortable. I..."
Borgas L.
Great all round!
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"The whole family loves this rug!!! Super soft..."
Dalton T.
To many emails asking me to review the items I have had like 10 at a guess if not more
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
"Sending me to many emails asking me to review..."
Jessica S.
The website was actually confusing with the types of rugs available. I clicked the link for the designer rugs from another rug description and it took me to 1 rug, not all of the options so I didn't realise there were more to purchase until after I had already paid.
The Mellow Mat v2Ā® Designer Print | Silver Mist (Soft Touch Sensory Tatami Rug) PR01
Purchased item
The Mellow Mat v2Ā® Designer Print | Silver Mist (Soft Touch Sensory Tatami Rug) PR01
"The rug is not as nearly silver or grey as it..."
Zoe E.
Fast delivery
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Amazing! Creates a preferred soft lounging ar..."
Antonia S.
Fast delivery
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"ā¤ļø"
Kenneth M.
šŸ‘
Knee Pillow - version II
Purchased item
Knee Pillow - version II
"Surprised the difference that it makes."
Nicole R.
Great
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Love it"
Robyn A.
Communication is lacking. If orders canā€™t be fulfilled in a timely manner contact the buyer and let them know.
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
"Started off excited and eager to receive my r..."
Louise C.
Great experience. Quick and efficient delivery! Overall amazing customer service!
The Mellow MatĀ® LUX Edition (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® LUX Edition (Soft Touch Sensory Tatami Rug)
"Love, love, love our new mat! It is soft and..."
Stephanie S.
No
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"The mat itself is great, although the edges a..."
Colin B.
Nah
The Mellow MatĀ® The Plushy 45mm (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® The Plushy 45mm (Soft Touch Sensory Tatami Rug)
"Uhmmm Im old school I pay the money and you..."
Ayla G.
Only thing I would like is n express option as I l9ve very remote n parcel post usually takes 4 weeks
Luxury Mattress Topper
Purchased item
Luxury Mattress Topper
"So comfortable"
Lisa S.
Very fast delivery and great service
The Mellow Mat v2Ā® Designer Print | Coastal Drift (Soft Touch Sensory Tatami Rug) PR12
Purchased item
The Mellow Mat v2Ā® Designer Print | Coastal Drift (Soft Touch Sensory Tatami Rug) PR12
"Very comfortable and stylish"
Julie F.
.
Headache & Migraine Full Head Mask
Purchased item
Headache & Migraine Full Head Mask
"So soft and comfy. Love that it blocks light..."
Stacey H.
.
The Mellow Mat v2Ā® Designer Print | Silver Mist (Soft Touch Sensory Tatami Rug) PR01
Purchased item
The Mellow Mat v2Ā® Designer Print | Silver Mist (Soft Touch Sensory Tatami Rug) PR01
"I opened this mat 2 days ago and within an ho..."
Simon O.
Quick delivery. Easy purchase options.
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Love it. Great for kids and adults. Easy to c..."
Noaleen C.
No
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
"After being sent the wrong colour, customer s..."
Lauren M.
Emails ignored. No contact number. Poor customer service
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Customer service very lacking. No contact pho..."
Danni S.
Love your mattress toppers. Have bought one for all our beds! The memory foam floor rugs are also amazing. Just bought a second one
Neptune DreamForm Memory Pillow
Purchased item
Neptune DreamForm Memory Pillow
"Hard and uncomfortable. Did not support my he..."
Belinda G.
Awesome ā˜ŗļø
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Omg the most amazing mat eva! Feels like walk..."
Grace L.
Just disappointed with the purchase that wasn't up to standard of what I was expecting.
Diatomite Fast Drying Bathmats (50x80cm)
Purchased item
Diatomite Fast Drying Bathmats (50x80cm)
"Didn't absorb anything, underneath was wet, w..."
Craig A.
Have purchased one before and extremely impressed with each purchase. Highly recommend.
The Mellow Mat v2Ā® Designer Print | Storm Shadow (Soft Touch Sensory Tatami Rug) PR03
Purchased item
The Mellow Mat v2Ā® Designer Print | Storm Shadow (Soft Touch Sensory Tatami Rug) PR03
"Top quality product. It is so soft and it als..."
Saba M.
Convenient pick up point for when I missed the courier at home.
Weighted Blanket II
Purchased item
Weighted Blanket II
"Love how well distributed the weight is."
Gerri K.
.
The Mellow MatĀ® LUX Edition (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® LUX Edition (Soft Touch Sensory Tatami Rug)
"Love it!"
Cherie H.
No
Chill Blanket
Purchased item
Chill Blanket
"It's not cooling at all. Tell the truth its..."
Jack P.
Very easy to deal with. Great special
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Super comfortable. Amazing addition to the ro..."
Hannah M.
Customer service was top notch! When I forgot to add my discount code, i got in touch and it was added so quickly :)
The Mellow MatĀ® Snow Mink Faux Fur (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Snow Mink Faux Fur (Soft Touch Sensory Tatami Rug)
"The BEST rug ever šŸ˜"
Jasmine S.
No
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"I love my mellow mat - soft and beautiful! Ev..."
Cass N.
Thank you, great product and service
The Mellow Mat v2Ā® Designer Print | Artemis (Soft Touch Sensory Tatami Rug) PR09
Purchased item
The Mellow Mat v2Ā® Designer Print | Artemis (Soft Touch Sensory Tatami Rug) PR09
"Arrived in good time. Rolled it out and every..."
Janelle T.
Fast an easy process with timely delivery.
The Mellow Mat v2Ā® Designer Print | Desert Mosaic (Soft Touch Sensory Tatami Rug) PR14
Purchased item
The Mellow Mat v2Ā® Designer Print | Desert Mosaic (Soft Touch Sensory Tatami Rug) PR14
"The rug is lovely, it looks and feels great -..."
Gemma T.
Disappointed Experience with a Colour Defect & Difficult Replacement Process I was really excited to receive my Mellow Mat, however on opening it I immediately noticed a visible light pink stripe running through the mat, which is clearly a manufacturing or dye issue. This was very disappointing, especially given the premium price point and the expectation of a clean, neutral finish. After raising this, I was asked to re-package the mat in order to receive a replacement. This was extremely difficult to do on my own due to the size, weight, and flexibility of the mat. As shown in the photos, it required significant effort to fold, compress, tape, and bag it without assistance, which I found quite unreasonable for a faulty item. While I appreciate being offered a replacement, the process placed the physical burden back on the customer for an issue that was not caused by me. For a product of this size and cost, a more customer-friendly solution (such as collection, partial refund, or allowing the faulty item to remain) would be expected. The mat itself feels lovely underfoot, but unfortunately the visible defect and the difficult replacement process have taken away from what should have been a positive experience. I hope this feedback helps improve quality control and customer care processes going forward.
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® Cloud Haven 3D (Soft Touch Sensory Tatami Rug)
"Disappointed Experience with a Colour Defect..."
Krysta K.
Quick and simple
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
"Absolutely wonderful, hubby and Little one lo..."
Lisa J.
Great products, fast postage.
Acupressure Fidget Rings (x2)
Purchased item
Acupressure Fidget Rings (x2)
"Great affordable fidgets"
Saba T.
None
The Mellow Mat v2Ā® Designer Print | Regalia (Soft Touch Sensory Tatami Rug) PR04
Purchased item
The Mellow Mat v2Ā® Designer Print | Regalia (Soft Touch Sensory Tatami Rug) PR04
"Love it"
Rebekah P.
N/A
Chill Blanket
Purchased item
Chill Blanket
"I orders what was called a weighted cooling b..."
Vivienne C.
Its s great blanket love it
Chill Blanket
Purchased item
Chill Blanket
"Is great have bout 2"
Niki J.
Will not be using the company again as their products are sub par and should be recalled
Weighted Sleep Mask II
Purchased item
Weighted Sleep Mask II
"I ordered the weighted eye mask which arrived..."
Jillian R.
Super fast delivery and fantastic product
The Mellow Mat v2Ā® Designer Print | Regalia (Soft Touch Sensory Tatami Rug) PR04
Purchased item
The Mellow Mat v2Ā® Designer Print | Regalia (Soft Touch Sensory Tatami Rug) PR04
"Arrived in only 2 days - couldn't believe how..."
Lilas T.
Fast delivery
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
Purchased item
The Mellow MatĀ® v2 (Soft Touch Sensory Tatami Rug)
"Great mat. Soft and easy to clean"
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