This company is a total fraud. I paid for an order that was never delivered, and their "customer service" is non-existent. They flat-out refused to offer a refund or a replacement, effectively stealing my money.
This is not a legitimate business; it is a scam operation designed to take your payment and ghost you. Consider this a final warning: Stay far away and take your business elsewhere unless you want to lose your money. I am have now filed a formal dispute to get my funds back.