Emily O.Verified
Easy return and exchange process even with international shipping 💕
Purchased item
Octavia Wedge White Patent Leather
"I brought these for a particular wedding aesthetic and they hit the mark!!..."
Lana Wilkinson store reviewsSee product reviews
MichelleVerified
Fast delivery
Purchased item
Everlee Pump Ivory Satin
"Comfortable fit and managed to wear all day for my wedding. Would have like..."
Eva H.Verified
I selected size 38 on the website, but at checkout it automatically changed to size 38.5 without me noticing. Unfortunately, I’ve now been told there are no exchanges because the item was on sale.
This is really disappointing, as I specifically selected size 38 and would not have chosen 38.5.
Purchased item
Jamie Pump Beige Croc-Embossed Leather & Mesh
"selected size 38 on the website, but at checkout it automatically changed t..."
Athena C.Verified
A great experience overall.
The only feedback I would pass on for consideration is regarding the delivery with Australia Post. I know that a signature was required for collection which is an added level of service. My husband was at home at the scheduled time but the delivery was just dropped off at the door.
Purchased item
Ayvie Wedge Black Patina Leather
"Great shoes! I love a wedge - they add height without sacrificing comfort...."
Sarah W.Verified
No dramas, very straightforward and love the quality
Purchased item
Anthea Pump White Patent Leather
"I bought the white for my engagement party and they are a beautiful classic..."
Emily F.Verified
Customer service was prompt, however I was told I could not exchange sizes on a pair of shoes that were too big. Now I am stuck with unwearable shoes. I purchased two different styles in the same size, one was perfect and one I needed to exchange. I was told that I couldn't and I am unsure why I was not able to, now I have shoes that will never be worn as a result.
Purchased item
Farrah Mule Vinylite & White Patent Leather
"Beautiful shoe, but the fit was too large and I emailed to exchange it to a..."
[email protected]Verified
Great communication.
Purchased item
Rochelle Slingback Pump Champagne Crinkle Leather
"Wore them all night at a wedding and they were way more comfortable than I..."
Shiyu H.Verified
Perfect, thanks
Purchased item
Leandra Pump Ivory Satin
"It looks very elegant and beautiful. Unfortunately, the heel slips off very..."
Danielle J.Verified
I enjoy shopping online at Lana Wilkinson however more than 80% of the time, my size is never available
Purchased item
Beth Mule White High-Shine Leather & Vinylite
"Love this shoe, it looks gorgeous on! But unfortunately the sizing with thi..."
Rose M.Verified
CUSTOMER SERVICE NOT VERY GOOD
Purchased item
Anthea Pump Snake-Print Leather
"BY REPLYING TO EMAILS SENT"
Marisol H.Verified
Great customer service.
Your size filter on the website doesn’t seem to work which does impact the shopping experience and efficiency. Love everything else though
Purchased item
Rhiannon Pump Vinylite & Beige Patent Leather
"Once you go Lana, you never go back. Quality, statement- yet classic pieces..."
Julie F.Verified
Website easy, delivery quick, great service
Purchased item
Ariana Mule Silver Mirror Leather
"Absolutely stunning, fit perfectly"
Rimi K.Verified
The shipping was great and the shoes are comfortable enough. Its a shame about the scuff marks.
Purchased item
Charlize Pump White High-Shine Leather
"The scuff marks on the shoe appeared as I was trying them on. I had barely..."
ChristieVerified
I purchased 2 sizes to ensure I was getting the right fit, the customer service was quick, responsive and great to deal with.
Purchased item
Molly Pump Espresso Croc-Embossed Leather
"Wore them a whole day without the normal ‘break in’ process and they were c..."
Natasha P.Verified
Easy to navigate online with speedy delivery
Purchased item
Bambi Wedge Black Patent Leather
"Beautifuly made shoe. Stylish and so comfortable. My first LW purchase and..."
Thomas A.Verified
Great service and excellent quality.
Purchased item
Minnie Wedge Champagne Crinkle Leather
"Business that is very loyal to there customer highly recommended to others."
Lisa L.Verified
Absolutely terrible customer service I emailed them the day. I wore my shoes to tell them that it was poorly designed because it was on sale. They couldn't do anything about it. First of all they didn't get back to me for more than six weeks and that was after contacting them on multiple platforms like Instagram and TikTok and since then I've worked out this design in particular is awful for everybody
Purchased item
Camille Sandal Gold Metallic Leather
"Honestly, this shoe is poorly designed, and I made a poor choice by orderin..."
Kate Korber K.Verified
Delivered so quickly!
Purchased item
Jamie Pump Beige Croc-Embossed Leather & Mesh
"Beautiful fit and feel. The heel high is perfect!"
Lorna [email protected]Verified
Just found out about Lana Wilkinson shoes, have bought 4 pairs this august as the price was right love them all.
Purchased item
Mia Wedge Silver Patent Leather
"Love the style and height of this gorgeous silver wedge, i am a size 5 so g..."
Pauline S.Verified
The customer services email respondent was absolutely no help what so ever
Purchased item
Astrid Heel Silver Patent Leather
"They were in the sale and I understand no returns. But they are too small a..."
TraceyVerified
Great website! Well designed, comfortable caters for all women which is a lovely change. Well done Lana😊
Purchased item
Keeley Sandal Black Leather
"5 ⭐️⭐️⭐️⭐️⭐️ quality, style and comfort.
Will definitely be keeping my 👁️👁️..."
Helen T.Verified
Easy
Purchased item
Kelly Mule Red Leather
"Love the red and the comfortable height not too high but still classy🩷"
JoyVerified
No assistance to change for any other purchase but customer service
Purchased item
Romy Pump Vinylite & Silver Metallic Patent Leather
"Bought them online shame they are too big strap doesn’t adjust and they wou..."
Vou K.Verified
Seamless
Purchased item
Alison Flat Brown Leather
"Check no marks or discoloration on the top of shoe"
Kiah F.Verified
Great customer service, great products and easy ordering and delivery process.
Purchased item
Goldie Sandal Brown Leather
"Great customer service, easy ordering and delivery process"
Kathy C.Verified
Love the shoes and designs
Purchased item
Regina Wedge White Leather
"Absolutely love this styles, designs and the shoe. Only gripe would be that..."
Nikki M.Verified
No exchange so too big and can’t wear
Purchased item
Eva Flat Black Leather
"Shoe great - unable to swap for my size after order mistake. Disappointing..."
Annmarie N.Verified
Such a great company quick shipping
Purchased item
Bette Mule Gold Leather
"what a shoe
they are amazing super stylish and comfortable"
SilvanaVerified
Easy shopping
Purchased item
Rochelle Slingback Pump Champagne Crinkle Leather
"Love the colour and the heel but I wore them for 4 hrs and my little toe..."
Stacey M.Verified
Incredibly fast dispatch and delivery. Couldn’t be happier.
Purchased item
Rochelle Slingback Pump Black Crinkle Leather
"SO COMFORTABLE! Love these, perfect winter option."
Vanessa C.Verified
Love how fast deliveries are! Wish there were some more lower wedge block heel options for walking in CBD locations when in office.
Purchased item
Ayvie Wedge Espresso Suede
"Could be better with an adjustable strap as digs into the heel and potentia..."
Lexis W.Verified
Easy and speedy delivery!
Purchased item
Rochelle Slingback Pump Black Crinkle Leather
"Fast delivery and gorgeous product!! Absolutely stunning shoes and so so so..."
Gizelle Atie A.Verified
Amazing customer service
Purchased item
Cyrus Boot Brown Leather
"Ordered delivered needed
To exchange the size hassle free"
Hannah R.Verified
I tried to return them and they wouldn’t let me as it was apparently final sale but when I purchased them it didn’t say anything about a final sale
Purchased item
Leticia Pump Ivory Satin
"They are very uncomfortable, very awkward to walk in and came with a stain"
Cinzia L.Verified
Bought 2 pairs of the same shoe in order not to miss out on the correct size, one was on sale and the other full price, as I returned 1 of them, of course I was not granted the discount price of $167 vs $239. for the shoesize required.
Quite disappointed.
Purchased item
Rochelle Slingback Pump Champagne Crinkle Leather
"the shoe it self was great, its the customer service that I dealt with that..."
Kate T.Verified
Great customer service and my shoes arrived quickly
Purchased item
Celeste Pump White Patent Leather
"I love my new pumps perfect height and got so many compliments...comfy too..."
Alyshia K.Verified
So nice and easy, packed and delivered so fast!
Purchased item
Everlee Pump Ivory Satin
"Perfect shoe and the speediest delivery!"
Sadaf K.Verified
Arrived quick
Purchased item
Everlee Pump Ivory Satin
"Absolutely gorgeous! I love it! It’s comfortable, beautiful and elegant. I..."
Diem P.Verified
Great for ladies with slim narrow feet. Unfortunately I found them cutting into my toes and uncomfortable.
Purchased item
Carrie Mule Black Lizard-Embossed Leather
"My foot isn’t wide the front digs into my toes that’s it’s so uncomfortable..."
[email protected] B.Verified
Impeccable shoes. Waulity is devine. Chic always
Purchased item
Return Store Voucher
"Amazing returns process. Secured the new shoes that im obsessed with. Proce..."
Lana Wilkinson store reviewsVisit store