Petslify store reviewsSee product reviews

Customer service was good, despite it taking 24 hours for a reply.

Dear Customer Service, I am writing to formally complain about my recent order for a custom plush dog, which has been an extremely disappointing and upsetting experience. I ordered this plush as a special keepsake of my beloved dog, Bobby, whom I lost on 2nd January. Given the sentimental significance of this purchase, I expected a product that closely resembled him. Unfortunately, the design I was sent did not look like my dog. Over a period of more than four months, I emailed you 4 times

Extremely easy.

Same

Trouble getting item shipped.

The Petslify website was easy to navigate, and the customization process was simple to follow. I recommend taking your time while creating your keepsake because there are so many thoughtful options to choose from. One piece of advice I would give is to upload the highest-quality photos you have. Clear, detailed pictures make a big difference and help Petslify capture your beloved fur baby's unique features as accurately as possible. Overall, I had a great experience and would definitely recommen

The shopping was effortless and easy to follow.

I found the process of ordering easy and tailored to me.

They sent photos and updates through the process and everything like they said.

Well you are told it takes 8 to 10 weeks. It actually take more like 12 to 20 weeks. It’s way over priced and the finished product is no better or worse than a plush from Amazon

It was fairly straightforward.

GREAT costumer service and they email you along the way. You never feel like you are left out if the process. And just love when they send you pictures. Such an exciting process and definitely worth every penny! It’s remarkable on how seriously they take their job.

Muy caro, mucha demora y el producto no es fiel a las fotos de mi mascota. Lo siento

When I ordered, I thought I was getting the Mother’s Day package (I ordered it during the right timeframe) which included the previews, possible additional photos, etc. so I was surprised when that didn’t happen.

My petslify looks nothing like my animal. I spent over $200 and shouldn't have to pay for a preview. Absolutely ridiculous.

At first there was communication. But after I requested additional changes I was lied to that they were done but dog was exactly the same. Submitted more pictures more descriptions was promised they make changes and next thing I get sent an email saying dog is complete and being sent!!! I was supposed to give final approval as that’s what I paid for!! Never ever again feeling scammed and will tell others not to waste their money!!!

The owner sent an email thanking me for my order

My experience was good and I communicated through email with the person assigned to me. The only thing I did not understand was the length of time it took from the time I was told the product was finished to the time it was mailed to me.

Waited over estimated time and don't think it turned out looking enough like my dog for the price

Communication was exceptional 👌

Was good that’s all

The process was lengthy, but worth the time and money to immortalize my beloved kitty.

They lied in their listing, AND at first wouldn’t allow me to return this monstrosity of a thing. Had to DEMAND they stand by their money back guarantee after they offered me a horrible, *laughable* 20% refund. Packaged with no care, box came dented with fur sticking out of it - and tbh, the plush was horrible anyway so I didn’t care THEY didn’t care enough to package it like decent human beings.

The process was fast and easy.

It was good

It took longer than I was expecting and no updates during the process

3 because you emailed me back a couple times. But too expensive for how far off the plush was compared to my photos

Very satisfied. It did not include a box house like I paid for and I did not get the pre photos I paid for in the group package. But the end product was well done and beautiful. Looked just like my beloved dog

They couldn't get the look even close. The plush was shipped in a plain brown box nothing like the videos on their website without even a bag over to protect it. The box was also somewhat mangled.

Was unable to get accurate status in terms of expected shipping date.

Excellent customer service to make sure all details of our plush were taken into account.

Everything was perfect

They answered all my questions very responsive

Wasn’t happy at by easy it came out

I’m glad that you allow constant feedback before sending it .

Not great overall

Worth the 6 month wait, perfection takes time!

Again dog doesn’t look like the pictures I sent

Very frustrating. If this item went thru quality control and sat in the shipping department for a week, as they claim, why then did I receive a stuffed dog squished in a box and fur uncombed, looking nothing like the dog I sent pictures of?!

I was told I would be sent a photo before or after delivery but never received one. But it’s okay because my order was a nice surprise looking so lifelike.