Reliable. I needed the Canada Red Whistler Hat for a trip to Finland/Lapland but they were sold out. I asked if I could be informed when they came on sale again. Nicole offered to knit one up special order as she had a bit of red wool left. She was a great communicator, efficient and talented. She even recommended Pom Pom colors that would be better than what I chose (thinking white was sold out). Thank you so much. I bought two.