I haven't received my gift. It's been 2 weeks. :(;( I ordered the bracelet 17.11 and since then there was no update. The support responded to me that they will send a new bracelet and again there is no update or movement of the package in the system. I was supposed to receive the gift for the important date by 21st of November and it's been now 2 weeks I cannot receive it. The status always says: "We are waiting for the package handover", both of the packages - and the shop can't do anything for me to receive my product I ordered. I am very disappointed. The last message I received from support was not really productive, as they just said it is shipped but there was no update again for a week. Seems that the product is not shipped and handed over to the courier company.