Kimberly T.
Poorest customer service possible. Literally nonexistent.
Purchased item
Sacred Lotus Himalayan Salt Lamp
"I ordered this lamp 2 weeks prior to a baby s..."
Himalayan Trading Co.® store reviewsSee product reviews
Janet D.
Took a while for the lamp to ship, but all inquiries to customer service were handled politely & efficiently by the wonderful staff.
Purchased item
Original Himalayan Salt Lamp
"We rented an Airbnb for a weekend earlier thi..."
Watis P.
The other items I ordered are fine. I had a separate order for you to send a bid round lamp as a gift to someone else. The recipient was delighted.
Purchased item
Scarlet Rose Himalayan Salt Lamp
"The carving on your photo lamp has rounded pe..."
Audrey N.
dissapointed on how long the delivery was. took over a month and a half
Purchased item
Marble Base For Himalayan Salt Lamps (Fits All Sizes)
"love the product! would love to order more bu..."
Charlotte F.
Shipping took a month and that is even after it was expedited. Ouch.
Purchased item
Original Himalayan Salt Lamp (Large)
"Love my lamp. However, shipping took a month..."
Denise E.
Very friendly customer contact and was helpful expediting my order.
Purchased item
Original Himalayan Salt Lamp
"Gorgeous lamp. Helps me relax and the lightin..."
Kathryn C.
follow up from the company to my inquiries was positive
Purchased item
Original Himalayan Salt Lamp
"this lamp is a great addition to provide us w..."
Kathe ".
Customer Service was great!
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"Took a while. . . . but I get it! Thanks"
Yamilet A.
Really nice when reaching out for support
Purchased item
Marble Base For Himalayan Salt Lamps (Fits All Sizes)
"I loved it 10/10"
Lora O.
Extremely slow to ship my items
Purchased item
(Set of 4) Original Himalayan Salt Lamps - XL
"Beautiful lamps!"
John T L.
I ŵould highly recommend yoùr company.
Purchased item
Raw Himalayan Gourmet Pink Crystal Salt - Coarse Grain (2 LB)
"I recently purchased an electronic salt & pep..."
Margaret D.
Already noted in previous message
Purchased item
[ORIGINAL] Replacement Wooden Base For All Salt Lamps
"Frankly, I will never order through this comp..."
Ken B.
Found the company online, then found my needed product, ordered it, got updates on delivery, arrived when it was supposed to, worked as intended.
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"The replacement power cord for my rock lamp h..."
Sandra B.
See other comment
Purchased item
Original Himalayan Salt Lamp (Large)
"Lamp is nice but your Customer service is poo..."
Barbara L.
At first, I was frustrated with the poor customer service regarding delay of my order. I finally heard from someone (after multiple attempts) to learn reason for delayed arrival. Once a service rep. took personal care, the process went smoothly. Shipping delays from overseas are expected and a normal part of buying exotic products. I am patient and understanding of this. I do not appreciate of being ignored, especially since my CC had already been billed and paid.
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Great bulbs. Very glad you sell them...they..."
Connie W.
Not a company I will do business with again
Purchased item
Himalayan Pink Salt Bath Crystals - Fine Grain
"Not good customer service! I was sent the wro..."
Susan F.
It took a long time to get what I purchased , but I do understand the delay. It was well worth the wait.
Purchased item
Fire Bowl Himalayan Salt Lamp
"I love my himalayan firebowl it warms my room..."
Meghan K.
See previous comment
Purchased item
Himalayan Pink Salt Foot Dome - For Detoxing
"Didn’t receive my item until almost 2 months..."
Michelle H.
It is a beautiful Himalayan Lamp, I feel very good energy.
Purchased item
(Set of 4) Original Himalayan Salt Lamps - XL
"First, there was a delay in the shipping comp..."
Carol S.
I really appreciate on how much they cost also
Purchased item
Heart Himalayan Salt Tealight Candle Holders (2 Pack)
"I really believe in what it can for your mood..."
Savannah H.
Good
Purchased item
Original Himalayan Salt Lamp (XL)
"Shipping was slow but great product"
Jan G.
Very slow delivery!!!
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Took forever to get!!! Not a fan of that!!!"
Nancy C.
The shipping was delayed but the team was very responsive when I messaged them about it.
Purchased item
Fire Bowl Himalayan Salt Lamp
"There are fewer 'stones' than I expected in m..."
Joyce B.
The ordering and delivery was fine, though the course salt was ground down quite a bit during shipping.
Purchased item
Raw Himalayan Gourmet Pink Crystal Salt - Coarse Grain (2 LB)
"*The last time I ordered the salt came in lov..."
Janet F.
Pretty good!
Purchased item
[ORIGINAL] Replacement Dimmer Cord/Wire For All Salt Lamps
"Nice products!"
Sheri Y.
It took quite a while to ship
Purchased item
Rare White Himalayan Salt Lamp
"Bought it as a gift for my son-in-law. He lov..."
Joan H.
had asked them about sending a gift salt lamp directly to different address and they said they could do that but when I made the purchase along with other items they sent everything to me saying they couldn't do split orders... which they didn't share with me when I asked them about sending a gift ... if I would have known this I would have made a separate order .... now I have to repackage gift to send to friend.
Purchased item
Fire Bowl Himalayan Salt Lamp
"light was broken when I opened package ... ro..."
Vanady D.
My order was delayed; but when I emailed to inquire, it was shipped right away.
Purchased item
Original Himalayan Salt Lamp (Medium)
"The light gives my room an amber glow and mak..."
Eric P.
Very professional. Responsive. Nice to deal with. LOVE my salt lamps!
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Replacement bulb sent quickly. Excellent cust..."
Jessica R.
Easy
Purchased item
Fire Bowl Himalayan Salt Lamp
"Great customer service! Sent a replacement af..."
Alicia S.
Product hadn’t shipped for over a month when I finally reached out wondering where it was and it hadn’t even processed
Purchased item
Original Himalayan Salt Lamp (XL)
"I waited over a month for these to deliver an..."
Karen M.
I reached out with a question about shipping, they responded right away with helpful answers.
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Have to have a backup lightbulb!"
Christine J.
Good, honest company. Sometimes that is the hardest thing to find.
Purchased item
Original Himalayan Salt Lamp
"Customer service is top notch. Product seems..."
Erin M.
It took a LONG time for my order to ship but the end result was satisfactory.
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Bulbs are just right"
Kim C.
Ordering was easy but shipping took quite some time. Which really wasn’t a huge deal and once I reached out to the company they responded quickly.
Purchased item
Original Himalayan Salt Lamp (Medium)
"Love my new Himalayan salt rock light. The gl..."
Whitney A.
Website was easy to navigate and checkout was seamless.
Purchased item
Replacement Bulb for Himalayan Salt Lamps (15 Watt)
"Easy ordering and great replacement product."
Maryjo M.
Improve communication with shipping updates
Purchased item
Fire Bowl Himalayan Salt Lamp
"Despite the frustration with shipping, I am p..."
Wanda N.
Easy to order and received my product.
Purchased item
Fire Bowl Himalayan Salt Lamp
"I live the quality of the products. The salt..."
Mary H.
Great offerings and speedy shipping!
Purchased item
Raw Himalayan Pink Salt Chunks – 5 lb Multi-Use Gourmet
"These chunks are exactly what we were looking..."
Isabel G.
Terrible experience item took months to arrive and when it finally arrived it’s THE WRONG ITEM terrible website don’t buy from them
Purchased item
[ORIGINAL] Replacement Wooden Base For All Salt Lamps
"Terrible customer service terrible website yo..."
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