I ordered this because your website promised 1-day West Coast delivery. After ordering, UPS changed it to about 3 days, so I asked if my order was safely packed. Instead of answering, I was told it could stay at room temperature until opened. Your photos and description suggest a raw product, so this was very confusing. I asked for clarification but never received a reply. Please clearly describe what this product actually is and how it should be stored and shipped.