After placing my order, I realized that the “0–150 lbs” option referred to the mother’s weight. I immediately emailed customer support asking if the order could be updated to the larger size instead.
Unfortunately, no one responded for over three days, even after I sent a follow-up email. Because I had not received any response, I opened a request through PayPal to get a refund. Only then did your team respond, telling me it was too late because the order had already shipped. no one has reach