My first purchase was fine, but when I opted to buy a subscription, I had an interaction with support where I simply could not get the other person to understand what I was asking for -- it was pretty surreal.
I was provided a link to manage my subscription upon my asking because I could not find any place on the site to manage my subscription. When I asked if there was a way to access the "manage subscription" page from the normal sitemap, I just kept getting referred to the link...I've put the link on my computer, but it would be much more convenient for everyone if the "manage subscription" page was properly added to the sitemap. Or, if it is available by normal navigation in the sitemap, Support failed to provide me the path when I explicitly asked.