I had trouble with the website, when I finally was able to order what I wanted, they sent me someone else's order. The exchange process was very easy, but I must say I was taken aback by the person handling the situation. I worked in customer service for years, and you always always always apologize to the customer if they are not happy, especially if your company makes a mistake The person I emailed with was not very friendly, and never once did I receive an apology for any of the miscues.