The product took an unusually long time to dispatch, which led me to cancel the delivery. I had already informed Ruheena (Customer Success Manager) that I no longer needed the product and requested cancellation along with a refund. Despite this, the order was still handed over to the delivery partner, and I had to proactively ask them to return it to the seller. It has now been over a week since the product was returned, and although the team escalated the refund request to a higher department 1