Dear Toffee Coffee Roasters Team,
I wanted to bring to your attention a disappointing experience I recently had with DTDC Courier Services, which was responsible for delivering my order from your company. Upon receiving the package, I noticed that it was severely damaged, and unfortunately, the contents inside were also affected due to mishandling by the courier service. Despite the package being prepaid, DTDC failed to deliver it to my location, requiring me to personally pick it up from their franchise. This has not only compromised the quality of the products I ordered from you but also caused significant inconvenience. I believe such careless handling and lack of customer-oriented service from DTDC undermines the quality and care that Toffee Coffee Roasters strives to deliver to its customers. I would appreciate it if you could consider addressing this issue with DTDC, as it impacts the overall customer experience with your brand.
Thank you for your attention to this matter.
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