I am writing to follow up on my recent order, which I have not yet received. When I contacted your online customer service, I was informed that the item was not delivered because I did not pick up the courierβs call.
I would like to clarify that this is my second purchase, and during my first order, the courier had no issues leaving the package securely at my gate. I expected the same delivery approach this time.
Your online customer service advised me to liaise directly with the courier company