Initially there was frustration ordering this food. The vet called it in under my husband’s name & didn’t link pup to me, the one @ the appointments. This took place near 7/4, so it took about 1 week to get straightened out. The team was nice & helpful over the phone & sent the food out asap. On initial day of delivery, UPS said it couldn’t be delivered until address error was corrected. We corrected it by removing an extra period from the address. Thanks for carrying the hydrolyzed food.