After ordering my robot, I had some questions on how to use the pool robot and when I called Pelican to answer my questions, they had all the answers and then some. I forget who I spoke with but he was very knowledgeable about pool cleaning and the robots role in keeping the pool clean. I was very pleased that I had purchased my robot from them. I know if I have any issues, I can count on them. I would definitely purchase my next pool robot from Pelican.