Customer service is a challenge. If you receive what you order then it’s an easy 5 star no hassle experience, as you don’t have to do anything other than order and wait. If anything goes wrong, be prepared for a long dragged-out process of emails and messages and waiting for long production times. I would recommend that you order with a credit card or any method with payment protection. The only way I was able to get the customer service to respond was to threaten them by making a claim.