I did have to send a message on 3 different platforms to get am answer about my item. Late responses on what's app, no response to my email and several messages on Instagram to get a response on both Instagram and WhatsApp. Said they sent an email but I havent recieved it. Had to provide a strange verification. But once support responded on INSTAGRAM....I was able to get things going. Once you get onto them it's fine if you dont...be patient..the product is worth it