My order was delivered in two separate packages... but given the same tracking number. When my first package came, it showed my order was complete... but I was still missing the most expensive part of my order, my bag. They told me to look around and check with neighbors instead of looking at the picture of the delivery... it was obvious the bag I ordered would not fit in the package that was delivered. After I emailed several times, they finally discovered a mistake, my bag finally arrived.