When I had a problem with my order , there was a really nice person(male) (I didn’t get the name)who answered the phone and said if I don’t get my package (we would send another) because my package did say delivered and it wasn’t delivered until the next day (that was a post office problem not Ethnic Gals, He was very patient and well mannered. (I sent a text telling them I got the package the next day & they responded)Thank you for the communicating with me. Highly recommend!