Order Dispute: Incorrect Item Received & Shipping Delay
I am writing to formally dispute my recent order for two pressed powders (Order total: ~$100). The package remained stationary for 9 days and was only processed after I followed up via 2 telephone calls. Furthermore, while your system now reflects an order for "Amber," I explicitly selected "Pecan." The "Amber" shade that I received is significantly too dark for my complexion. I am concerned that my selection was altered due to low stock le