Ive ordered from coco curls quite a bit and once the the shampoo was leaking but they quickly responded to my complaint and gave me a new shampoo within a week, and my sister ordered a package in July it took around 2 and a half weeks to be delivered. Apart from these two instances the delivery customer service and everything has been very nice. I would highly recommend coco curls as it literally the only conditioner that helps me with my curls.