Isabella V.
The company was super helpful and responded quickly considering how busy they are
Purchased item
Skin-Loving Deodorant Aerosol
"The smell is incredible, usually deodorants c..."
Gem AU store reviewsSee product reviews
Lil Big Run Club
Very polite and approachable brand, love the products and hear great things from others too. Potsage was quick and easy.
Purchased item
Sport-Loving Deodorant Aerosol
"Genuinely love the smell and can't believe ho..."
Canterbury Football Club
Easy to communicate with, kind staff and great experience
Purchased item
Sport-Loving Deodorant Aerosol
"The girls absolutely loved it and have said t..."
Strength Studio
Easy to find in shops! Love the branding! Smells amazing!
Purchased item
Sport-Loving Deodorant Aerosol
"Amazing product! Doesn’t feel sticky. Doesn’t..."
Mandy S.
Happy with service
Purchased item
Skin-Loving Shave Gel
"Great customer service"
Enya W.
The replacement product process was really easy and the staff are so nice
Purchased item
Skin-Loving Shave Gel
"I got this as a replacement product to a faul..."
Terina G.
Best products & scents
Purchased item
Skin-Loving Deodorant Roll-on
"Gem has the best scents ever"
Bft Hawthorn
The service was lovely from the team :)
Purchased item
Sport-Loving Deodorant Aerosol
"We love stocking Gem in our studio, the feedb..."
Alyssa O.
Excellent company. Love the products. Great customer service.
Purchased item
Electric Toothbrush Heads
"Great design and shape. Love the colour. Well..."
Robyn B.
Very efficient customer service and fast shipping. Packaging was playful!
Purchased item
Skin-Loving Deodorant Roll-on
"Great long lasting fragrance, lasts through t..."
Susie K.
genuine customer service
Purchased item
Electric Toothbrush
"Thank you for replacing the faulty toothbrush..."
Jennifer R.
Quick delivery
Purchased item
Electric Toothbrush Heads
"Great toothbrush :)"
Elizabeth J.
Securely packed, prompt delivery, very easy to order
Purchased item
Triple Whitening Toothpaste
"I have used the Gem mouthwash for a long time..."
Antonia B.
fast shipping and well priced.
Purchased item
Triple Whitening Toothpaste
"delicious flavors, and a decent size it feels..."
Sandra B.
My husband loves them.great product
Purchased item
Electric Toothbrush Heads
"They are great tooth brushes and my teeth lov..."
Janette H.
Great communication. Value for money. Prompt shipping.
Purchased item
Triple Whitening Toothpaste
"I like the hydroxyapatite in this toothpaste..."
Carolyn H.
Online purchase and delivery seamless for a quality product
Purchased item
Triple Whitening Toothpaste
"Great products, nice subtle flavours"
Jess B.
Great!
Purchased item
Skin-Loving Body Wash
"Amazing!"
Maddy C.
Very simple shopping experience. Good pricing and products.
Purchased item
Skin-Loving Body Scrub
"Great exfoliater"
James C.
Great
Purchased item
Triple Whitening Toothpaste
"Great toothpaste"
Georgie M.
Purchase process was easy
Purchased item
Breath Spray
"I was hoping to receive a spray that is purel..."
Ashley A.
Product smells great but packaging is not the best when using
Purchased item
Skin-Loving Shave Gel
"I first bought one shaving gel however the ca..."
Karen S.
Quick and easy
Purchased item
Triple Whitening Toothpaste
"This toothpaste is recommended by my dentist...."
Vanessa S.
Awesome
Purchased item
Skin-Loving Shave Gel
"Fabulous product"
Amanda C.
No. Complaints
Purchased item
Triple Whitening Toothpaste
"Best mouth reset ever"
Robyn C.
Fabulous customer service
Purchased item
Skin-Loving Deodorant Aerosol
"The Gem cool fresh deodorant is absolutely de..."
Jill M.
Excellent customer service
Purchased item
Skin-Loving Deodorant Aerosol
"Can't thank you guys enough for listening & r..."
Annette B.
My first purchase of deodorant spray proved a bit disappointing as the contents were trapped inside and wouldn't spray any more. I contacted Gem and after providing required documents the replaced the spray! Very happy customer here!
Purchased item
Skin-Loving Deodorant Aerosol
"A beautiful fragrance that lasts through cros..."
Hesh B.
My overall experience with Gem AU was disappointing. While the CX team did respond, the replies felt quite dry and lacked empathy or a personal touch, especially given I had received multiple faulty products. I also found it frustrating that I wasn’t given the option to swap the faulty item for another product of the same value, which would have felt like a more reasonable resolution.
Purchased item
Skin-Loving Shave Gel
"The product was really disappointing. I bough..."
Angela M.
Not into the company ownership
Purchased item
Skin-Loving Deodorant Aerosol
"Stinks"
Barbara-anne W.
Easy ordering online and good delivery time.
Purchased item
Triple Whitening Toothpaste
"Nice gentle taste."
Suzanne G.
Great products, fast delivery, great communication with postage. Will repurchase
Purchased item
Skin-Loving Body Lotion
"Fantastic, fast delivery and the body lotion..."
Judi B.
Quick, easy, no fuss and very prompt delivery.
Purchased item
Breath Spray
"Handy purse mouth fresh spray. Love that it’s..."
Tracy B.
I had an issue and they resolved it quickly. Greatly appreciated.
Purchased item
Skin-Loving Deodorant Aerosol
"I love the fragrances, especially the waterme..."
Chantelle K.
Great customer service.
Purchased item
Skin-Loving Shave Gel
"The first can I got at priceline didn't squir..."
Sabara L.
It may have been my fault if Gem says on their site, which courier they use.
I wont be able to order this lovely product again from the Gem site, as I need to be able to have packages sent to a parcel locker, I cant have items delivered to my home address.
Purchased item
Hair & Body Fragrance Mist
"Love the product - absolutely gorgeous fragra..."
Karen H.
Great!
Purchased item
Skin-Loving Deodorant Aerosol
"I love these deodorants, such unique scents c..."
Katrina B.
They sent the item in record time.
Purchased item
Hair & Body Fragrance Mist
"I love the smell of the mist."
Deborah C.
Easy to navigate
Purchased item
Repair & Smooth Shampoo
"My hair doesn’t feel good and look shiny afte..."
Jonathan K.
Brilliant :)
Purchased item
Triple Whitening Toothpaste
"Great price and the items were shipped quickl..."
Gem AU store reviewsVisit store