ABSOLUTE WORST SOFA, and customer service. The item received is defective, I don’t know how to take a photo of the defect so I’ll do my best to explain it. Where the back plate attaches to the base it has four screws, two of the screws on the left side have nothing to lock into. Basically, there’s no threads for the screws and I did not have issues on the other side. If you ordered a pair of shoes, each shoe sent in different deliveries, the first shoe was defective you would return the item bec